- Items must be returned within 30 days of dispatch of your order.
- Items must be unworn and in new conditions.
- Items must have all original tags attached
- In original packaging
- Without perfume or deodorant smells
- Without makeup marks
- Hygiene stickers must be intact (bodysuits and swimwear)
Restocking Fee
A 5% restocking fee will be applied to all returned items that comply with the above conditions.
- Shipping fees are not refundable
- All sale items are final, sale items are not eligible for return or exchange.
- Gift Cards
Refund Processing
- Once we receive your item and confirm that it meets the above conditions, we will process your refund. Refunds will be issued to the original method of payment or as a store credit, based on your preference.
- If you decide for a refund to your original method of payment, please allow a few business days for the refund to reflect in your account, depending on your bank or credit card provider.
- Shipping and handling costs are non-refundable. If you receive a refund, all shipping and handling costs may be deducted from your refund.
Please remember the SOL SWIM offer free returns and exchanges for US orders only. Internationals returns fees are covered by the customer.
Cancellation Timeframe
- You have up to 48 hours from the time of purchase to cancel your order. If you decide to cancel within this timeframe, we will process your cancellation and provide a full refund.
How to Cancel Your Order
To cancel your order, please contact our customer service team at sales@solswim.us within the 48-hour window. Please include your order number and the reason for cancellation in your email. Our team will assist you in the cancellation process and ensure that your refund is processed promptly.
Exceptions
Please note that our order cancellation policy has certain exceptions:
- Orders that have already been shipped cannot be canceled.
- Custom-made or personalized items cannot be canceled once production has begun.
EXCHANGE POLICY
- To request an exchange, please contact sales@solswim.us with your order number and details of the item you wish to exchange.
- Exchanges must be requested within 15 days of receiving the item.
- Items must be unworn, unwashed, with hygiene stickers on and in their original condition with tags attached.
- Once approved, we will provide you with a return shipping label.
- Once we receive and inspect the returned item, we will process the exchange and ship out the new item.
Exchange Options:
- You can only exchange the item for a different size or color.
Contact Us
If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team at sales@solswim.us. We are here to help!
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